Dealer Sign In

Magic Tilt Dealer Portal

Privacy Policy

Last Updated: June 30, 2026

1. Overview & Scope

This Privacy Policy explains how Magic Tilt Trailers, Inc. ("Magic Tilt," "we," "us," or "our") collects, uses, shares, and protects information in connection with the Magic Tilt Dealer Portal (the "Portal") available at portal.magictilt.com.

The Portal is a business-to-business platform for Magic Tilt's authorized dealers and their designated team members. It is not directed to consumers or the general public. This policy applies only to the Portal; information you provide on our public website, magictilt.com, is governed by the privacy and cookie policies published there.

By accessing or using the Portal, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Portal.

2. Information We Collect

We collect the following categories of information in connection with the Portal:

Account & identity information
Your name, business email address, username, password (stored in hashed form), phone number, job title or role, and the dealer account you are associated with.
Company & dealership information
Dealership name, customer/account number, billing and shipping addresses, contact details, tax and resale certificate information, and team-member roles and permissions.
Transaction & order information
Orders, quotes, parts carts, invoices, payment history, account balances and aging, order tracking and shipment details, warranty and service claims, axle and product configurations, and related documents and attachments you upload.
Payment information
When you pay an invoice or place an order, payment details (such as card or bank-account information) are collected and processed by our third-party payment processor. See Section 7.
Usage & device information
Information about how you interact with the Portal — pages and features used, search queries, clicks, session activity, timestamps, sign-in events, IP address, browser and device type, and approximate location derived from your IP address.
Communications
Messages, feedback, support requests, and notification preferences you submit through the Portal.

We do not knowingly collect sensitive personal information (such as government identifiers, health, or biometric data) through the Portal, and we ask that you not submit it.

3. How We Collect It

  • Directly from you — when you register, sign in, update your profile, place orders, submit forms, upload documents, or contact us.
  • Automatically — through cookies, local storage, session tokens, and analytics technologies when you use the Portal (see Section 5).
  • From our business systems — order, invoice, pricing, and account records are drawn from Magic Tilt's enterprise resource planning (ERP) and related internal systems to display your dealership's information in the Portal.

4. How We Use Information

We use the information we collect for legitimate business purposes, including to:

  • Provide, operate, and maintain the Portal and your account;
  • Authenticate users and manage roles, permissions, and team access;
  • Process and fulfill orders, quotes, payments, invoices, and warranty/service requests;
  • Display your dealership's account, order, and billing information;
  • Provide customer and technical support and respond to your requests;
  • Maintain the security and integrity of the Portal, prevent fraud, and investigate misuse;
  • Monitor, troubleshoot, analyze, and improve Portal performance, usability, and features;
  • Send transactional and account-related communications and, where you have opted in, other notifications;
  • Comply with our legal obligations and enforce our Terms of Use.

Information collected through the Portal is first-party operational data. We do not sell your information, and we do not share it for third-party cross-context behavioral advertising.

5. Cookies & Similar Technologies

The Portal uses cookies, browser local storage, and similar technologies that are necessary for it to function — for example, to keep you signed in (session tokens), remember preferences such as language and light/dark theme, secure the site, and recover items left in your cart. These are essential to providing a service you have requested.

We also use first-party analytics to understand how the Portal is used so we can improve it. When you sign in, we display a notice describing this operational data collection. Because the Portal is a secured, first-party business application and this data is not sold or used for third-party advertising, this is provided as a transparency notice rather than a third-party consent banner.

You can control cookies through your browser settings, but disabling essential cookies will prevent the Portal from working. For information about cookies on our public website, see the magictilt.com privacy policy.

6. How We Share Information

We share information only as needed to operate the Portal and our business, and only with parties that are obligated to protect it:

Service providers
Companies that perform services on our behalf, such as hosting and infrastructure providers, our ERP provider, our payment processor, tax-compliance providers, email/communication providers, and content-delivery and security providers. They may access information only to perform services for us.
Within Magic Tilt and your dealership
Authorized Magic Tilt personnel, and the administrators and authorized team members of your own dealer account, may access account, order, and activity information as described in Section 11.
Legal & safety
When required by law, subpoena, or legal process, or to protect the rights, property, or safety of Magic Tilt, our dealers, or others, and to enforce our agreements.
Business transfers
In connection with a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to this policy.

7. Payment Information

Payments made through the Portal (credit/debit card and ACH bank transfers) are processed by our third-party payment processor. Your full payment card or bank-account number is transmitted to and handled by that processor under its own security and privacy practices; Magic Tilt does not store complete card numbers on the Portal. We retain limited transaction records (such as amount, date, status, and a truncated reference) to process orders, reconcile payments, and provide support.

8. Data Retention

We retain information for as long as your account is active and as needed to provide the Portal, and thereafter as necessary to meet our legitimate business, accounting, operational, security, and legal obligations. Transaction and financial records may be retained for the periods required by applicable tax and recordkeeping laws. When information is no longer needed, we take reasonable steps to delete or de-identify it.

9. Data Security

We use administrative, technical, and physical safeguards designed to protect information in the Portal, including encrypted (HTTPS) connections, hashed passwords, session-based authentication with automatic expiry, role-based access controls, and activity logging. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. You are responsible for keeping your credentials confidential — see the Terms of Use.

10. Your Choices & Rights

  • Access & update: You can review and update much of your account and company information directly in the Portal, or by contacting us.
  • Communications: You can manage notification preferences in your account. Transactional and account-security messages are necessary to provide the service and cannot be turned off. Any SMS messaging is governed by our SMS Terms & Conditions.
  • Privacy requests: Depending on your jurisdiction, you may have rights to access, correct, or request deletion of certain personal information. To make a request, contact us using the details in Section 14. We will respond as required by applicable law and may need to verify your identity and authority.

11. Authorized Users & Account Administrators

The Portal is a shared business tool. Information you enter is associated with your dealer account, and your dealership's administrators and authorized team members may be able to view account, order, billing, and certain activity information. Magic Tilt personnel may also access this information to operate the Portal and support your dealership. Do not use the Portal to store personal information that is not appropriate for this business context, and do not share login credentials between users.

12. Third-Party Services & Links

The Portal may link to or integrate third-party services (for example, embedded videos, document viewers, mapping, or tire/product registration forms). Information you submit directly to a third party is governed by that party's privacy practices, not this policy. We encourage you to review the privacy policies of any third-party services you use.

The Portal is intended for business users and is not directed to children under 16, and we do not knowingly collect information from them.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above and, where appropriate, provide additional notice within the Portal. Your continued use of the Portal after an update means you accept the revised policy.