Dealer Sign In

Magic Tilt Dealer Portal

Privacy Policy

Last Updated: June 30, 2026

1. Overview & Scope

This Privacy Policy explains how Magic Tilt Trailers, Inc. ("Magic Tilt," "we," "us," or "our") collects, uses, shares, and protects information in connection with the Magic Tilt Dealer Portal (the "Portal") available at portal.magictilt.com.

The Portal is a business-to-business platform for Magic Tilt's authorized dealers and their designated team members. It is not directed to consumers or the general public. This policy applies only to the Portal; information you provide on our public website, magictilt.com, is governed by the privacy and cookie policies published there.

By accessing or using the Portal, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Portal.

2. Information We Collect

We collect the following categories of information in connection with the Portal:

Account & identity information
Your name, business email address, username, password (stored in hashed form), phone number, job title or role, and the dealer account you are associated with.
Company & dealership information
Dealership name, customer/account number, billing and shipping addresses, contact details, tax and resale certificate information, and team-member roles and permissions.
Transaction & order information
Orders, quotes, parts carts, invoices, payment history, account balances and aging, order tracking and shipment details, warranty and service claims, axle and product configurations, and related documents and attachments you upload.
Payment information
When you pay an invoice or place an order, payment details (such as card or bank-account information) are collected and processed by our third-party payment processor. See Section 7.
Usage & device information
Information about how you interact with the Portal — pages and features used, search queries, clicks, session activity, timestamps, sign-in events, IP address, browser and device type, and approximate location derived from your IP address.
Communications
Messages, feedback, support requests, and notification preferences you submit through the Portal.

We do not knowingly collect sensitive personal information (such as government identifiers, health, or biometric data) through the Portal, and we ask that you not submit it.

3. How We Collect It

  • Directly from you — when you register, sign in, update your profile, place orders, submit forms, upload documents, or contact us.
  • Automatically — through cookies, local storage, session tokens, and analytics technologies when you use the Portal (see Section 5).
  • From our business systems — order, invoice, pricing, and account records are drawn from Magic Tilt's enterprise resource planning (ERP) and related internal systems to display your dealership's information in the Portal.

4. How We Use Information

We use the information we collect for legitimate business purposes, including to:

  • Provide, operate, and maintain the Portal and your account;
  • Authenticate users and manage roles, permissions, and team access;
  • Process and fulfill orders, quotes, payments, invoices, and warranty/service requests;
  • Display your dealership's account, order, and billing information;
  • Provide customer and technical support and respond to your requests;
  • Maintain the security and integrity of the Portal, prevent fraud, and investigate misuse;
  • Monitor, troubleshoot, analyze, and improve Portal performance, usability, and features;
  • Send transactional and account-related communications and, where you have opted in, other notifications;
  • Comply with our legal obligations and enforce our Terms of Use.

Information collected through the Portal is first-party operational data. We do not sell your information, and we do not share it for third-party cross-context behavioral advertising.

5. Cookies & Similar Technologies

The Portal uses cookies, browser local storage, and similar technologies that are necessary for it to function — for example, to keep you signed in (session tokens), remember preferences such as language and light/dark theme, secure the site, and recover items left in your cart. These are essential to providing a service you have requested.

CategoryExamplePurposeRetention
Essential sessionSession tokenKeeps users signed inSession or defined expiry
SecurityAnti-fraud and bot-protection controlsProtect account accessSession or defined expiry
PreferencesTheme and languageRemember your settingsDefined period
Cart recoveryCart identifierRestore a saved dealer cartDefined period
AnalyticsAnonymous usage eventsImprove the PortalDefined period

We also use first-party analytics to understand how the Portal is used so we can improve it. When you sign in, we display a notice describing this operational data collection. Because the Portal is a secured, first-party business application and this data is not sold or used for third-party advertising, this is provided as a transparency notice rather than a third-party consent banner.

You can control cookies through your browser settings, but disabling essential cookies will prevent the Portal from working. For information about cookies on our public website, see the magictilt.com privacy policy.

6. How We Share Information

We share information only as needed to operate the Portal and our business, and only with parties that are obligated to protect it:

Service providers
Companies that perform services on our behalf, such as hosting and infrastructure providers, our ERP provider, our payment processor, tax-compliance providers, email/communication providers, and content-delivery and security providers. They may access information only to perform services for us.
Within Magic Tilt and your dealership
Authorized Magic Tilt personnel, and the administrators and authorized team members of your own dealer account, may access account, order, and activity information as described in Section 11.
Legal & safety
When required by law, subpoena, or legal process, or to protect the rights, property, or safety of Magic Tilt, our dealers, or others, and to enforce our agreements.
Business transfers
In connection with a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to this policy.

7. Payment Information

Payments made through the Portal (credit/debit card and ACH bank transfers) are processed by our third-party payment processor. Your full payment card or bank-account number is transmitted to and handled by that processor under its own security and privacy practices. Magic Tilt does not store full payment card numbers, card security codes (CVV), or full bank account or routing numbers on the Portal. We retain only limited payment records — such as a tokenized reference, masked card or account details, the processor's transaction reference, and the status, amount, and date — to process orders, reconcile payments, and provide support.

8. Data Retention

We keep information for as long as it is needed for the purposes described in this policy. In general, we retain information while it is needed for the active dealer relationship and afterward as needed for accounting, tax, warranty, security, fraud prevention, legal obligations, audits, and dispute resolution. How long a particular record is kept depends on its category and the applicable legal and business requirements:

Account & profile information
Retained while your account is active and as needed to administer the dealer relationship.
Orders, invoices, payments & tax records
Retained as needed for order fulfillment, accounting, reconciliation, and applicable tax and recordkeeping obligations.
Warranty & service records
Retained as needed to administer warranty and service claims and related obligations.
Uploaded documents
Retained as needed to support the orders, claims, or requests they relate to.
Security & audit logs
Retained as needed to secure the Portal, investigate misuse, and meet security and audit requirements.
SMS consent & opt-out records
Retained as needed to honor your messaging preferences and to demonstrate consent and opt-out handling.
Analytics
Anonymous usage information retained for a defined period to help us understand and improve the Portal.

When information is no longer needed, we take reasonable steps to delete or de-identify it.

9. Data Security

We use administrative, technical, and physical safeguards designed to protect information in the Portal, including encrypted (HTTPS) connections, hashed passwords, session-based authentication with automatic expiry, role-based access controls, and activity logging. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. You are responsible for keeping your credentials confidential — see the Terms of Use.

10. Your Choices & Rights

  • Access & update: You can review and update much of your account and company information directly in the Portal, or by contacting us.
  • Communications: You can manage notification preferences in your account. Transactional and account-security messages are necessary to provide the service and cannot be turned off. Any SMS messaging is governed by our SMS Terms & Conditions.
  • Privacy requests: Depending on your jurisdiction, you may have rights to access, correct, or request deletion of certain personal information, or to appeal a decision about your request. To submit a request, contact our privacy contact at privacy@magictilt.com. To protect your information, we will take reasonable steps to verify your identity before responding, and for requests involving a dealer business account we may also verify that you are authorized to act on behalf of that account. An authorized agent may submit a request on your behalf if they provide proof of authorization and we can verify your identity. Some information must remain retained even after a request — for example, records we are required or permitted to keep for payment, tax, warranty, fraud-prevention, security, audit, legal, or dispute-resolution purposes. If we decline a request, you may appeal by replying to our response or contacting us again at the address above. Response timing depends on, and will follow, applicable law.

11. Authorized Users & Account Administrators

The Portal is a shared business tool. Information you enter is associated with your dealer account, and your dealership's administrators and authorized team members may be able to view account, order, billing, and certain activity information. Magic Tilt personnel may also access this information to operate the Portal and support your dealership. Do not use the Portal to store personal information that is not appropriate for this business context, and do not share login credentials between users.

12. Third-Party Services & Links

The Portal may link to or integrate third-party services (for example, embedded videos, document viewers, mapping, or tire/product registration forms). Information you submit directly to a third party is governed by that party's privacy practices, not this policy. We encourage you to review the privacy policies of any third-party services you use.

The Portal is intended only for authorized business users who are at least 18 years old. We do not knowingly collect personal information from anyone under 18.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Minor updates take effect when we post them and revise the "Last Updated" date above. For material updates, we will provide additional notice within the Portal and/or by email to account administrators. Major legal or privacy changes may require you to review and acknowledge the updated policy before you continue using the Portal; the Portal records the version of this policy that each user has accepted. Your continued use of the Portal after an update takes effect means you accept the revised policy.

14. Security Incident Reporting

If you believe your Portal account has been accessed without authorization, contact Magic Tilt immediately through the support contact listed in the Portal and change your password. Magic Tilt may suspend access or take other steps to protect the account, dealer information, and Portal.